Delivery Information

FREE DELIVERY for all our products to the UK!

We deliver FREE by Courier (Parcel Force, Fedex, APC, DPD or CityLink) to the UK.

 

How long does delivery take?

Delivery can take as little as one or two days. If we receive your order before 16.30 (GMT/BST) on weekdays, then subject to availability, we will despatch your goods to you the same day.

We can send your order in multiple shipments if part of your order is out of stock, we call this a "part despatch". If you have received an e-mail informing you that items have been despatched, you can be certain they are in transit.

Occasionally, there are delays within the postal system, particularly during the peak periods around Christmas, New Year and Bank Holidays. Please allow extra time for your order to arrive at these times.
Please do not hesitate to contact us if you have not received your item and we will rectify the problem.
Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.

What if I am not at home for delivery?

Simply select to have your order shipped to your work place, a neighbour or a friend's house.

If your order has been shipped via a courier (usually Parcel Force, Fedex, APC, DPD or CityLink), they should leave a calling card on their first delivery attempt. They will then re-attempt delivery the following day. If no one is still available, they will return your parcel to your local depot and await you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.

How do I track my order?

We automatically send an email to the address you submitted when you placed your order:

    When we receive your order.
    As soon as your order has been despatched.

If you are an existing customer, you may also login to your account using your email address and password to track the progress of your order.

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